Main appliances is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or interact with us. We are a domestic electrical maintenance company based in Cambridge, UK, and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

• Contact Information: Name, address, email address, phone number.

• Service Information: Details of the electrical work requested or completed at your property.

• Payment Information: Billing address, payment method, and transaction history (note: we do not store card details).

• Communication Data: Emails, messages, or feedback you provide.

• Technical Data: IP address, browser type, and information collected through cookies if you use our website.

3. How We Use Your Information

We use your personal data to:

• Provide and manage our electrical maintenance services.

• Schedule appointments and send service updates.

• Process payments and issue invoices.

• Communicate with you regarding our services or your enquiries.

• Maintain internal records for business and legal purposes.

• Improve our website and customer service.

4. Legal Bases for Processing

We rely on the following legal grounds to process your personal data:

• Performance of a Contract: When we provide services to you.

• Legal Obligation: To comply with applicable laws and regulations.

• Legitimate Interests: To improve our services and operate our business efficiently.

• Consent: For optional marketing communications, which you can opt out of at any time.

5. Sharing Your Information

We will never sell your personal data. We may share your data with:

• Service providers who assist us with IT, payment processing, or business administration.

• Professional advisers (e.g. accountants, legal advisers).

• Law enforcement or regulatory bodies if required by law.

6. Data Retention

We keep your personal data only as long as necessary for the purposes set out above, or to comply with legal, tax, or regulatory requirements